An example of Social Accountability

In Chawama Constituency , the Community Action Groups (CAGs) – platforms for dialogue between the community and the Ward Development Committee (WDC) members – were created. The community members questioned the WDC officials about how they had used the Ward Development Fund (WDF). Unfortunately, it was discovered that the WDF implementation had been decided upon by councillors without the participation of the WDC. The meetings led to more dialogue between the CAGs and the WDC officials on how in future they would together ensure that budgets as allocated by the Lusaka City Council would be implemented.

Social Accountability Tools

There are three main approaches to monitoring social accountability that each use different tools to acheive their goals.. 

Social accountability toolbox

Policy monitoring and analysis 

  This approach uses tools that  allow for  policy engagement and  influence while providing a stronger focus on the specific area of concern. Examples of tools used in this approach included the Zambian Governance Foundation’s Policy Engagement & Influencing Training Toolkit, which is available in the SAY Library


Social Accountability System [SAS] Monitoring 

  This approach focuses on reviewing the policies that govern the processes of the SAS to ascertain if they provide a rigorous foundation to allow government to perform its functions well.  It also focuses on the monitoring and evaluation of the implementation of the five processes making up the SAS – strategic planning and the budget-setting, expenditure management, performance management, public integrity management, and oversight.


Monitoring Service Delivery Outcomes

  This approach focuses on monitoring the extent to which service delivery meets local needs, as well as the verification of promised outputs, results and outcomes at the community, constituency or local authority level. For example, this could involve monitoring or evaluating the construction of a road or a health clinic, the delivery of education services or Constituency Development Fund projects.   Tools such as Community Scorecards, Citizens Report Cards, Public Expenditure Tracking Surveys (PETS), Public Forums and many more are examples of tools used in this approach.